Direct Colour International Ltd respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order or contacting us.
This Privacy & Cookies Policy explains what information we collect, how we use it and the choices you have about your information.
Website: www.styleandimage.co.uk
1. Who we are
Direct Colour International Ltd is a company registered in England and Wales under company number 5768397.
Registered address:
Old Buttermere Works
11 Buttermere Road
Sheffield
S7 2AX
United Kingdom
Telephone: +44 (0)114 255 8555
Email: sales@styleandimage.co.uk
For the purposes of UK data protection law, Direct Colour International Ltd is the data controller responsible for the personal information we collect through our website and in connection with our business.
2. Information we collect
Depending on how you use our website and services, we may collect:
- Your name and contact details, including email address, telephone number and delivery address.
- Billing and order information.
- Information you provide when contacting us with an enquiry or requesting information about our products.
- Information relating to products you purchase or enquire about.
- Information you provide when registering for an account, where applicable.
- Information relating to bespoke or personalised orders.
- Information you provide when applying to be included in our Image Consultant directory.
- Technical information about your visit to our website, such as IP address, browser type, device type and information about how you use our website.
- Cookie and similar technology information, where you have given the appropriate consent.
We only collect information that is reasonably necessary for the purposes described in this policy.
3. How we use your information
We may use your personal information to:
- Process and fulfil your orders.
- Take payment for products you purchase.
- Arrange delivery of your order.
- Respond to enquiries and provide customer support.
- Provide quotations and information about our products and services.
- Manage customer accounts, where applicable.
- Process bespoke and personalised orders.
- Manage our Image Consultant directory where you have asked to be listed.
- Communicate with you about an existing order or enquiry.
- Keep appropriate business and financial records.
- Improve and maintain our website and services.
- Protect our website and business against fraud, misuse and security threats.
- Send marketing communications where we are permitted to do so and, where required, you have provided your consent.
4. Our lawful basis for using your information
We only use personal information where we have a lawful basis for doing so under applicable data protection law.
Depending on the circumstances, this may include:
Contract: Where we need your information to process and fulfil an order or provide a service you have requested.
Legal obligation: Where we need to keep or provide information to comply with our legal or regulatory obligations, such as accounting and tax requirements.
Legitimate interests: Where we have a legitimate business reason for using information, provided that this does not unfairly override your rights and interests.
Consent: Where we ask for your permission to use your information, such as for certain marketing communications or non-essential cookies.
You can withdraw consent where we rely on consent as our lawful basis.
5. Who we share your information with
We do not sell or rent your personal information.
We may share information with trusted third parties where this is necessary to operate our business and provide our services. This may include:
- Payment providers used to process online payments.
- Couriers and delivery companies responsible for delivering your order.
- Customs and delivery agents where required for international shipments.
- Website hosting, website management and technical service providers.
- IT, security and email service providers.
- Accounting, professional and legal advisers where necessary.
- Government authorities or regulatory bodies where we are legally required to provide information.
We only provide third parties with the information they reasonably need for the relevant purpose.
6. Payments
Payments made through our website are processed securely by Stripe.
When you place an order, Stripe may process personal information necessary to complete the payment, which may include your name, email address, billing and delivery address, transaction details and payment information.
Direct Colour International Ltd does not normally have access to or store your full payment card details. Payment information is processed by Stripe in accordance with its own privacy and security policies.
Stripe may also process information for purposes including payment authentication, fraud prevention, security and regulatory compliance.
For more information about how Stripe processes personal data, please see Stripe’s Privacy Policy.
7. Delivery and international orders
To fulfil your order, we may need to provide your name, delivery address, contact details and relevant order information to our courier or delivery partners.
For international orders, information may also be shared with customs authorities, customs agents or other parties where this is necessary to process the shipment or comply with customs requirements.
International deliveries may involve the transfer of personal information outside the UK. Where this occurs, we will take appropriate steps to ensure that your information is handled in accordance with applicable data protection requirements.
8. Marketing
We may contact existing customers about products, services or offers that we believe may be relevant to them where permitted by applicable law.
Where consent is required for marketing communications, we will ask for your consent before sending them.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
We will not sell your contact details to third parties for their own marketing purposes.
9. Cookies
Our website uses cookies and similar technologies to make the website work, remember your preferences and, where permitted, understand how visitors use our website.
Some cookies are strictly necessary for the website to function. These may include cookies needed for features such as your shopping basket, checkout, account functionality and website security.
Other cookies, such as analytics, advertising or certain third-party cookies, may require your consent before they are placed on your device.
Where required, we will ask for your consent before using non-essential cookies. You can change or withdraw your cookie preferences through our cookie settings.
We may use third-party services that place cookies or similar technologies on your device. These may include website analytics, payment services, embedded content and other website functionality.
We will provide further information about the cookies used on our website, including their purpose and duration, through our cookie settings.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.
For example, information relating to purchases may need to be retained for a number of years to comply with our legal and financial obligations.
The length of time we retain other information will depend on its purpose and the nature of our relationship with you.
When information is no longer required, we will securely delete or anonymise it where appropriate.
11. Your rights
Depending on the circumstances, you have rights under applicable data protection law, including the right to:
- Ask us for a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information where there is no longer a lawful reason for us to keep it.
- Ask us to restrict how we use your information in certain circumstances.
- Object to certain uses of your information, including some direct marketing.
- Withdraw consent where we rely on consent to process your information.
- Request your information in a portable format in certain circumstances.
These rights are subject to certain legal exceptions.
If you wish to exercise any of these rights, please contact us using the details below.
12. Contact us
If you have any questions about this Privacy & Cookies Policy or how we use your personal information, please contact us:
Direct Colour International Ltd
Old Buttermere Works
11 Buttermere Road
Sheffield
S7 2AX
United Kingdom
Telephone: +44 (0)114 255 8555
Email: sales@styleandimage.co.uk
13. Complaints
If you have concerns about how we have used your personal information, please contact us first so that we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
14. Changes to this policy
We may update this Privacy & Cookies Policy from time to time to reflect changes to our business, website or legal requirements.
The latest version will always be published on this page.