These Terms & Conditions apply to purchases made from Direct Colour International Ltd through our website, by email, telephone or other agreed means.
1. About Us
Direct Colour International Ltd is registered in England and Wales under company number 5768397.
Registered address:
Old Buttermere Works
11 Buttermere Road
Sheffield
S7 2AX
United Kingdom
Telephone: +44 (0)114 255 8555
Email: sales@styleandimage.co.uk
Direct Colour International Ltd supplies colour analysis products to Image Consultants and customers in the UK and around the world.
2. Orders and Payment
All orders must be paid for in full before they are dispatched. Payment can be made securely through our online payment system or by any other payment method agreed with us.
An order is accepted once we have received payment and confirmed the order. We reserve the right to contact you if there is an issue with your order, including availability, pricing or delivery.
Please check your order carefully before submitting it and ensure that your delivery and contact details are correct.
3. Product Availability
Our standard products are generally held in stock and are normally dispatched on the same or next working day, provided that the order is received during our normal working hours and the product is available.
Our normal working hours are Monday to Friday, 8.30am to 4.00pm, excluding UK Bank Holidays and our Christmas and New Year closure period.
Occasionally, an item may be temporarily unavailable. If this is the case, we will contact you to advise of the expected availability or discuss an alternative where appropriate.
4. Delivery
UK Orders
Standard stocked items are usually dispatched on the same or next working day. Delivery times will depend on the delivery service selected and the destination.
International Orders
We ship our products worldwide. Standard stocked items are normally dispatched on the same or next working day, subject to availability.
Once an order has been dispatched, delivery times will vary depending on the destination country, courier service, customs procedures and any local requirements. We cannot guarantee a specific international delivery date where delays occur after the order has left our premises.
Customers are responsible for providing a complete and accurate delivery address and contact information.
5. Customs Duties, Taxes and Import Charges
Orders delivered outside the UK may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.
Unless expressly stated otherwise at the time of purchase, all customs duties, import taxes and other charges arising in the destination country are the responsibility of the customer.
Direct Colour International Ltd has no control over customs procedures, the amount of any charges applied by the destination country or the time taken for an order to clear customs.
If an international order is refused or cannot be delivered because applicable duties, taxes or other import charges have not been paid, the customer may be responsible for any costs incurred in returning the order to us.
6. Bespoke, Custom and Non-Stock Products
Bespoke, personalised and non-stock products are made or sourced specifically for the customer and may require additional production time.
Where possible, we will provide an estimated timescale at the enquiry stage or when the order is placed. The estimated timescale will depend on the nature and quantity of the order and may be affected by production, material availability and shipping requirements.
We will confirm any specific requirements, pricing and estimated timescale with you before proceeding with a bespoke order.
Because bespoke and personalised products are produced specifically for the customer, they may not be cancelled or returned simply because you have changed your mind, subject to any statutory rights that apply.
7. Cancellation
For standard stocked products, customers may contact us to request cancellation before the order has been dispatched.
Once an order has been dispatched, it cannot be cancelled as an undelivered order and the applicable returns process will apply.
Bespoke, personalised and non-stock products may not be cancellable once production or procurement has commenced, as these products are prepared specifically for the customer.
Nothing in these Terms & Conditions affects any statutory cancellation rights that apply to consumers under UK law.
8. Returns and Refunds
If you wish to return a product, please contact us before sending the item back so that we can provide the appropriate return instructions.
Products returned simply because they are no longer required must be unused and in their original condition and packaging where reasonably applicable.
For eligible returns that are not due to a fault or error on our part, a 15% handling charge may apply to business customers.
Returned goods should be received by us within 28 days, unless otherwise agreed.
Refunds will be processed once the returned goods have been received and checked.
The above does not affect any statutory rights that may apply to consumers, including rights relating to faulty, damaged or misdescribed goods.
9. Damaged, Faulty or Incorrect Goods
We take care to ensure that orders are checked before dispatch. If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with details of the issue and, where appropriate, photographs of the product and packaging.
We will investigate the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your legal rights.
We recommend reporting damage promptly so that we can also raise any necessary claim with the courier.
10. Colour Representation
We make every effort to reproduce our colours as accurately as possible on our website. However, colours displayed on a computer, tablet or mobile screen can vary depending on the device, screen settings and other factors.
For the most accurate representation of our colour range, we recommend viewing physical samples.
Samples are available on request, and our Direct Colour catalogue contains individual swatches from our complete colour range.
11. Product Information
We make every effort to ensure that product descriptions, images, dimensions and other information on our website are accurate and up to date.
Minor variations may occur between products, particularly where products are handmade or produced using materials that can naturally vary.
If you require specific product information before ordering, please contact us and we will be happy to assist.
12. Prices
All prices displayed on our website are subject to change. The price applicable to your order will be the price displayed at the time the order is placed, subject to any obvious pricing errors.
Any applicable delivery charges will be shown during the ordering process.
For international orders, prices shown do not include any customs duties, import taxes or other charges that may be imposed by the destination country unless expressly stated otherwise.
13. Delivery Delays and Events Outside Our Control
We will always make reasonable efforts to meet the delivery timescales provided.
However, we cannot be held responsible for delays caused by circumstances outside our reasonable control, including courier delays, customs delays, strikes, adverse weather, transport disruption, shortages of materials or other unforeseen events.
Where we become aware of a significant delay, we will endeavour to keep you informed.
14. Our Liability
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.
We will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions affects your statutory rights or our responsibility for goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.
For business customers, our liability will be subject to the terms of these Terms & Conditions and applicable law.
15. Intellectual Property
All content on the Direct Colour website, including text, photographs, graphics, logos, product images and other materials, is owned by or licensed to Direct Colour International Ltd unless otherwise stated.
This content may not be copied, reproduced, distributed or used for commercial purposes without our prior written permission.
16. Privacy
Our Privacy Policy explains how we collect, use and protect personal information provided to us when you use our website or place an order.
Please see our Privacy & Cookies policy for further information.
17. Contact Us
If you have any questions about these Terms & Conditions, an existing order, delivery or any of our products, please contact us:
Direct Colour International Ltd
Old Buttermere Works
11 Buttermere Road
Sheffield
S7 2AX
United Kingdom
Telephone: +44 (0)114 255 8555
Email: sales@styleandimage.co.uk
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Where you are a consumer, this does not affect any mandatory consumer protection rights that apply to you in your country of residence.